If we’re serious about communicating, we first have to question our assumptions.

We always assume, for instance, that people will clearly understand what we’ve written or said.

But do they?   more…

There’s a couple of ways to test whether people can easily read what you write.

Most versions of MsWord have the Flesch-Kincaid Readability Test buried in the Tools menu as part of your grammar and spelling check.  more…

Shared understanding is one of the most important elements of successful communication with Aboriginal people.

What many of us don’t understand is how often non-Aboriginal people take it for granted that everyone – no matter what their cultural background – understands exactly what they’re talking about. more…